Terms and Conditions of Memberships:

All memberships are billed on the 5th of each month. One month memberships are $27.50 plus $7.50 for priority shipping. Three month memberships are charged the discounted rate of $25.00 plus $7.50 for priority shipping. Six month memberships are charged the discounted rate of $22.50 plus $7.50 for priority shipping. Actual shipping charges apply to international memberships.

Kits are sent for shipment once we receive and process your payment; this process usually takes about five days. Memberships that are received after the 5th of each month are shipped 1-3 days after our main shipment has been mailed. All returns must be approved before a credit is issued. Please e-mail us at info@littleredscrapbook.com should you require a return or cancellation of your membership. Once a credit card has been billed and your kit has shipped, we do not accept returned kits, unless the kit has been damaged during shipment, or due to an error on our part.

Once your membership is activated, you will receive an automatic confirmation e-mail with your billing/shipping information. (Should you notice any errors, please contact us immediately at info@littleredscrapbook.com so that we can make the necessary changes.) Your membership will begin with the current month's kit, unless we are sold out. Then your membership will begin with the following month's kit.

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Our talented design team members offer tons of creative inspiration to use your monthly kit. Visit our Design Team Gallery to check out the current month's ideas. Each month's gallery is conveniently archived by month, which enables you to check out previous monthly kit ideas. Be sure to check out our Message Board/Gallery for even more inspiration.

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You can contact us via e-mail at info@littleredscrapbook.com or use our secure form on the Contact Us page of the Web site. You can also use this form to leave questions/comments for us securely. We will try to get in touch with you as soon as possible regarding your membership. Please note that we try to keep regular business hours Monday-Friday, and if contacted on the weekend, may not be able to return your message until the following Monday. We do our best to make sure all messages are returned in a prompt manner.

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Members are billed each month on the 5th. If you sign up for a membership after the 5th, your credit card will be billed soon thereafter and ship out 1-3 days after payment is received.

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Sure! We accept PayPal payments and money orders. We do not accept personal checks at this time. Contact us for details.

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Kits begin shipping out on the 10th. Our new shipping date gives us adequate time for last minute changes in member billing, resolving expired/declined charges and 2-3 days to pack and ship out a large volume of kits. Please allow adequate time for your kit to ship during holidays and weekends.

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Yes! We are happy to be able to provide our kits to members all over the world. If you are a customer interested in a membership that will ship outside the U.S simply click here to join. Contact us at info@littleredscrapbook.com for shipping rates. Currently shipping to other countries is the actual shipping charge. If other charges apply, we will contact you before your kit ships.

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Unfortunately, this does happen on occasion. We will do everything possible to make you happy with your purchase. Please contact us within two weeks after receipt of your damaged kit, and we will make the necessary arrangements to replace the kit at no cost to you. We do require the damaged kit be sent back to us, and will refund the shipping charges you incur.

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We always want our members to be happy with their purchase. Should you decide you do not want to receive a kit, please contact us immediately. *Please note that this will extend the length of your membership one month. Currently, we do not accept returns or issue refunds after your kit has already been purchased, unless it is due to an error on our part. If you have already been billed for a kit and decide you don't want to receive it, we will be happy to issue you a credit towards next month's kit.

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We sure do! Simply contact us at info@littleredscrapbook.com and tell us what type of membership length you would like to purchase. You have the option to be billed monthly beginning with the starting month of the membership, or to pay for the entire membership up front. Upon receipt of your payment, we will send a gift certificate to the recipient with your message.

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Members are always encouraged to submit their designs to us. We currently do not have a need for another design team member, but will keep your information on file if you would like to be considered in the future.

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Our billing process is automated due to the large volume of memberships we bill each month. If you decide you need to cancel your membership for any reason, you must contact us by the 3rd of the month. Membership cancellations that are received after the 3rd will be processed for the following month. See the early cancellation policy below.

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13. Early Cancellation Policy

3 or 6 month memberships will be subject to a $25 cancellation fee for early termination of your subscription agreement. This applies to any new membership on or after September 1, 2005.

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14. My credit card was declined. How can I correct this?

If your credit card is declined for payment, we will attempt to contact you via e-mail asking you to review the billing/shipping address and expiration date on your card. After verifying that all of your information is correct, we will attempt to bill you once more. This may take several days as we are packing/shipping a large volume of kits the week after billing). If your credit card is declined again, you will be asked to send another form of payment; i.e. PayPal or a money order. We will hold your kit in good faith until the 10th of the month. After the 10th, the kit that was reserved for you will be sold and your membership will be cancelled. A $25 early cancellation fee will apply due to non-payment of your membership. **Please note: if your credit card is declined for payment for any reason, we cannot guarantee that a kit will be available for purchase that month.

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15. I would like to purchase the add-on embellishment kit and/or the ribbon club kit. What is the best way to do this?

Simply add either of these to your shopping cart when you check out with your membership, or purchase them alone. This will reserve the add-ons or ribbon kit for shipment with your regular monthly kit. As of December 1, 2006, the Add-On Embellishment Kit, Ribbon Club Kit, and Stamp Club will go to auto-ship. Any member who purchases the Add-On Embellishment Kit, Ribbon Club Kit or Stamp Club on/after this date will automatically receive it each month for the duration of your membership with LRS.

You can also send us an e-mail to maegan@littleredscrapbook.com to reserve the add-ons. There is no additional shipping charge for the add-ons when they are shipped with your regular kit! We usually ask our members to let us know by the 5th whether or not they would like any add-ons, because that is when our billing cycle occurs and the following several days are reserved for getting our shipments ready for the post office. We aren't able to check our e-mail as frequently during the shipments and many times the add-ons are already sold out by that time. *Please note- if you decide to purchase the Add-On Embellishment Kit, Ribbon Club Kit or Stamp Club after the normal shipping cycle has occurred, actual shipping charges will apply.

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16. Can I request to have the add-on embellishment kit and/or ribbon club kit automatically shipped out with my regular kit each month? How should I let you know?

In order to service our members more efficiently, the Add-On Embellishment Kit, Ribbon Club Kit, and Stamp Club will go to auto-ship starting with the December 2006 kit. Many of our customers have requested that we implement this into our monthly kit club, and we are happy to oblige, as this will offer our members the best possible customer service. This will also ensure that our inventory is more efficiently sold and that our members are guaranteed the additions each month. The best part is, it will eliminate the need for many of you who receive the extra goodies in your kit to have to remember to e-mail us each month when the new kit is featured on the website. Your additions will be saved for you automatically and shipped out with your regular kit for each month that you remain a member. If you need to cancel an addition to your regular membership kit, please e-mail us at maegan@littleredscrapbook.com before the 5th of the month to request that it be deleted from your order, and we will be happy to do so.

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17. When are pictures of the monthly kit, add-on embellishment kit and ribbon club kit posted on the LRS website each month?

A contents list and photo are posted monthly on or around the 1st. Many times we have found that members will wait until the 1st of the month to purchase the kit or add-ons because they want to see a picture of the kit first. This may result in missing the chance to purchase the add-ons because we have limited quantities available and they sell out very quickly. Although we strive to post a "sold out" notice as soon as we update our database with the last sold purchase, it is important to know that our order cart is not “live”, and therefore does not keep a count of how many kits we have sold. In rare instances, members may not receive the add-on embellishments or the ribbon kit because we update our database by hand. In the event that you purchased an add-on embellishment or ribbon kit and we are sold out, we will contact you via your e-mail address to notify you of the change in your order.

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